Services

DATA
SYSTEMS
PROFESSIONAL SERVICES
CONTINUITY
HOSTING
NETWORK

Data

With access to every existing backup technology on the market today, our approach is not to rip and replace but rather to design and implement a data backup solution that best meets your recovery time objective at a price you can afford. 

DATA PROTECTION SOLUTION OFFERINGS

Virtual Systems – Veeam and Veeam Cloud Connect

Zerto and additional options based upon RTO/RPO requirements

Evault to backup AIX and IBM Power Systems

Virtual and Physical Systems – CommVault

ELIMINATING TAPE

Physical tape arrays can be cumbersome. Virtualizing your tape library expedites the data retreival process in the event of a disaster. 

Systems

Regardless of technology or age of hardware, we have the hardware capability to match our customers’ needs.

Mainframe

Multiple IBM Mainframe systems and various VTS and DASD configurations to meet your recovery needs.

Virtual Machines

Extensive UCS Chassis farms can be configured to meet your recovery needs. Back-end disk solution options include Flash, SAS and SATA. Supported Hypervisors include VMware, HyperV, and Acropolis.

IBM POWER (iSERIES/AIX)

Our multiple IBM Power systems including, Power6 through Power9, allow us to allocate LPARs to meet customer needs (either AIX or iSeries). Storage (Flash, SAS, & SATA) can be implemented to meet your specific restoration requirements. We utilize data replications technologies such as MIMIX and iTERA to enable rapid failover and system recovery.

Rackspace as a Service

RES-Q™ Services allows customers to bring servers and hardware to one or more of our datacenter floors to enable high availability, system protection, and/or data replication. We can mix our in-house hardware with customers’ current equipment for the most cost effective solutions.

Quick Ship

With access to $100 million worth of compute, tape, storage, network technology assets, we have the ability to Quick Ship hardware to match your on-site recovery needs. Quick Ship delivery SLA’s include 48 & 72 Hours, plus our RES-Q360 3-5 day SLA at $360 per month.

Center-Based

Leverage one of our SOC 2 Type II facilities for system and data recovery. Solutions can include any of our $100 million worth of assets: Mainframe, POWER, and virtual machines.

Tape

We have access to tape media matching customers’ needs from LTO7s, down to LTO3s; including 3594 tape E05 and E06. We have nearly no limitations on tape environments.

Testing

Vast compute, tape, storage, network infrastructure and flexible test scheduling to allow for thorough disaster recovery testing. No more all-nighter testing unless you want to work throughout the night.

Professional Services

RES-Q™ Services employs a wide variety of senior-level engineers. Our team is capable of supporting customer deployments, system health checks, managed iSeries, recovery execution, and daily backup success failure monitoring. Our engineers constantly receive training and obtain new certifications for existing technology updates and new disruptive technologies coming into the market.

DEPLOYMENTS

Hardware deployment operations consist of shipping on-premise to the customer site or one of our DR failover locations.

HEALTH CHECK

This service includes current backup products, system integration and performance, and recovery abilities.

MONITOR

The RES-Q™ Services team works very closely with customers to ensure daily backup and replication success, providing a full data protection monitoring strategy.

iSERIES MANAGED SERVICES

RES-Q™ Services’ experienced iSeries engineers are available to augment or suppoprt your current iSeries support staff. Services include: day-to-day monitoring, system upgrades, maitenance, and ongoing support.

Continuity

The RES-Q™ Services continuity consulting office is here to assist customers with their disaster recovery and business continuity planning needs. Our vastly experienced consulting team can help customers develop, implement, and test their recovery strategy.

CONTINUITY CONSULTING SERVICES

Business Impact and Risk Analysis

Business Continuity Planning

Recovery Options Study

Emergency Management

Disaster Recovery Planning

DR/BC Program Development and Staffing

Testing Program Development and Monitoring

Hosting

Customers can leverage RES-Q™ Services’ existing host environments for worry free, cost-effective production hosting of their iSeries/AIX and mainframe environments. RES-Q™’s datacenters are secure, hardened facilities with SOC 2, Type II, and HIPPA certifications.

Network

RES-Q™ Services’ customers have the ability to deploy and extend their network to our data center floor. We provide cross connects to hardware that the customer can place on our floor for Disaster Recovery purposes. IP addresses can be reserved prior to a disaster or after a disaster occurs. Metered bandwidth is available for Direct Internet Access across multiple connections. Our datacenter has multiple forms of redundant connectivity.

SECURE CONNECTION

Customers may place hardware on our datacenter floor to enable secure network communication. This may include firewalls, switches, or routers.

CROSS CONNECT

Allows customers to drop their own MPLS or Point-to-Point Circuit, providing a secure extension from their site to ours.

TELCOS

There are currently lit fibers in our facility through multiple major telcos. Work with your preffered telco to establish connectivity. 

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