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Proven back-up solutions designed to meet each organization’s data recovery challenge.



Mitigate interruptions created by a disaster through providing a scalable prepared workspace.

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6 Shocking Statistics on Disaster Recovery

According to most experts, 2.5 quintillion bytes of data are being created each day, and 90% of the data that exists in the world today has been created in the last two years alone. By the year 2020, it is estimated that 1.7 megabytes of new information will be created every second for every human being on the planet.

More data brings more opportunities to businesses, but it brings new challenges with it, too. A specific challenge that many organizations are facing is safely storing and backing up the unprecedented amounts of data that they are finding themselves in charge of. Research shows that 60% of companies that improperly manage their data and lose it to a disaster will shut down within six months of the event. The importance of a proper disaster recovery plan is more critical than it ever has been before.

Here are six shocking statistics you may not know about Disaster Recovery. They might make you rethink the necessity of having a proven, tested plan in place should something go wrong.

  1. Human error is the top cause of datacenter downtime, accounting for 60% of disasters.
  2. 60% of companies that lose their data to a disaster will shut down within six months of the event.
  3. One hour of network downtime costs 80% of small and medium-sized businesses (SMBs) at least $20,000.
  4. For the other 20% of SMBs, one hour of downtime runs at hefty a minimum of $100,000.
  5. 90% of companies have reported that they have more than one backup and recovery tool in place.
  6. 79% of companies have had a major IT failure in the past two years. It’s a common occurrence.

Data and technology are at the core of every modern business. Without them, an organization can’t run properly. Backing up your systems and your data and having a way to keep your people able to do their jobs in the face of a disaster is no longer a luxury, it is a necessity.

Do Not Let Good Replace Great

We get so focused on our daily accomplishments that we often forget to enjoy the small things around us. How many times have you ignored a conversation or an individual in your presence to accomplish something which you believe to be necessary or important? I know I’ve done it plenty of times.

Despite having 3 amazing kids, I often find myself focusing on what needs to be done and not enjoying what is going on around me. One morning last week, my wife took our two little ones to daycare on her way to work, so I was home alone with our 1st grader. We had 45 minutes before the bus would come, and I was thinking about what I could accomplish on my computer for work and what house chores I could knock out before it arrived. Then my son said “Dad, let’s go get breakfast before school.” Immediately I wrote off the idea, “There is too much to do.” I thought. Well, in a persistent way, my son asked the same question again and I listened to him and started thinking about it. The dirty dishes would not mind if I did them later, I was about to spent nearly 9 hours doing work “stuff,” and my son wanted  just 45 minutes of my time. We went and had an enjoyable bagel and cinnamon roll while talking about his school and just enjoyed being together. It was GREAT!

While accomplishing the dishes or laundry or that proposal for work would have been good to do, I would have missed a Great opportunity with my son to have a quiet breakfast with just us. These are the moments that we often overlook in our busy day to day lives. Please take a moment each day to enjoy the Great opportunities that are right in front of you.

Having to Pay for Something You Don’t Think You Need- Until You Do!

I know it sounds cheesy, but no one likes to pay for insurance, myself included. A long time ago I was friends with a family that had 3 small children and was witness to their devastation when their house caught on fire due to a faulty outlet in the garage. My best friend was the sister of the gentleman that lost the majority of his important property. She also lived in the same neighborhood as him, so I passed by the house frequently. Human nature is to stop for a minute and think about what someone is going through when something terrible happens to them, but most of us go right back to our lives afterwards. In this situation, I was not able to block it and move on. You literally couldn’t ride through the neighborhood without smelling it, pull in to my friend’s driveway without seeing it, or think about them without remembering the kids’ toys melted together in the yard and driveway. On a positive note, he and his family, although they too loathed their monthly insurance cost, were relieved and secure knowing that this was only a short set back since their insurance would take care of their important property in a committed amount of time.

With Winter Storm Jonas coming out of nowhere, my first concern (after my personal family, of course) was to ensure that my customers were confident that, should they experience any type of outage that would impact their important property, we would be there to make sure that it was only a setback (if a problem at all) by honoring the delivery for their DR “insurance,” a feature that some wish they didn’t have to pay for.

Knowing on Thursday evening that the storm was brewing and headed our way, we made sure to let our customers know that they could count on us and remind them of the process since panic typically sets in during emergency situations. Those that have tested on an annual or even bi-annual schedule were able to respond back right away and thank us for being proactive and caring about their business; no worries on their part when it comes to their professional property. Not only have they paid for their “insurance,” they have tested it once or twice a year to be sure when they go to sleep at night that, if something should happen, they have taken the right steps to ensure that their family can remain their one and only concern.

To Veeam or Not to Veeam

As a Disaster Recovery professional, who has been in the Business Continuity industry for the past 24 years, you come across a product or technology that’s a real game changer every now and then. Let me tell you, that is exactly what Veeam is to the Virtual Server world, a major league game changer.

15 years ago when someone spoke of requiring HA or needed immediate recovery of their Intel server environment, there was one path and that was primarily Double-Take. Today the highway leads to Veeam for its versatility and functionality, not to mention ease of use. As one of their tag line references: “It just works”, and that’s exactly what we have witnessed time after time with our various customers.

As a software technology built from the ground-up for the Virtual Server world, Veeam is robust enough to handle just about anything you can throw at it and still gets the data backup and replication job done. Its ease of use coupled with its Cloud Connect feature can have you backing-up locally and replicating data to any number of Veeam Cloud Connect host partners at a DC location and price point of your choosing in no time.  You can even find Veeam Cloud Connect partners who already have the recovery and server infrastructure in place so you can have a complete and affordable recovery solution that goes well beyond pushing data to the cloud.  Now that is exactly what intrigued me, a real recovery solution that’s testable and takes care of your critical virtual system environment when disaster strikes.

Reach out to your peers and friends in the industry and you will see why Veeam now has over 155,000 customers protecting over 9.1 Million VMs.

Veeam on friends!

Flat Tire? Now What?

If you were to get a flat tire on your ride home from work today, what would you do?  Would you sit on the side of the road and wait for help, would you call a family member or AAA, or would you already be prepared and ready to solve the issue? The key factor is preparation.

When is the last time you checked the air in your spare tire or looked to make sure all of the pieces of the jack are there?  Do you know where to put the jack on the car?  If you have not prepared, you will have a difficult time handling this flat tire on your own.

The flat tire is a simple example of how lack of preparation can dramatically affect your life. Recently, a friend of mine was on a business trip. He was running late to a customer meeting and racing down the freeway in his rental car when the tire blew. Because he was running late, he didn’t even think to check the trunk of the rental car for a spare tire or jack. As a result, he found himself on the side of the freeway in a suit in mid-July with a flat tire. He assumed he would be able to change the tire, so he popped the trunk and began to locate the necessary tools, but the wrench for the lug nuts was nowhere to be found.

Not only did he miss his meeting, but he was soaked in sweat and lost an entire day due to a simple problem that could have been resolved easily with the right equipment. Now let’s be honest, nobody checks a rental car for the spare tire and jack—nobody! But maybe we should. This is an example of how our modern society has become so accepting of potential risk and does little to prepare for it. Remember when you (or your parents) would check the oil in the car? When is the last time you did that? While newer cars notify you when to change the oil, they don’t always warn you when you are running low on oil and potentially damaging your car’s engine.

Our lives are filled with constant activities, and we are always moving from one task, project, errand, practice, or event to the next. Oftentimes we put ourselves at risk of major issues that could be avoided with just five minutes of simple preparation. With that being said, I challenge everyone to slow down for five minutes per week to do something proactive in order to prevent a future disaster. These simple details may seem insignificant, but they could have major impacts on our plans.

The tire analogy is merely one of many examples of how we can minimize potential inconveniences in our lives. We might need to slow down and work on a personal or professional relationship. We might need to reevaluate our finances and check our budget before making a purchase. We might need to monitor our children more closely and advise them to make smart choices. The list really is endless, but we all have one area in our lives that requires more focus. Please take the time to evaluate your current situation and prepare for an emergency. It might change your life.

Disaster Recovery: To Test or Not to Test?

How do I test? Let me count the ways…

When most customers think of a DR Test, their first thought seems to be, “We must test as if we are experiencing a disaster.” Although this approach is the most common, it is not necessarily the best. While testing certainly should be a time to prepare for the worst-case scenario, it is also a good time to understand the Who, What, When, and Where of the actual Disaster Recovery strategy. Understanding these basics will not only help you test more efficiently, but more importantly, it will help you recover in the event of an actual disaster.

Why do we care about the “who” in testing for DR?  Many companies make the mistake of assuming that every team member will be available to fill his or her role during a disaster, when in reality, resources will most likely be limited. I can think of two examples that should serve as lessons to all.

The first is the most recent—Hurricane Sandy.  While I was working for a different DR Service Provider, a customer declared a disaster, only to discover upon arrival at the Recovery Center that their System Admin for a particular platform was trapped at home by flood waters. The customer was left scrambling, trying to figure out how to recover the systems usually taken care of by that particular System Admin.

The second was a result of 9/11.  When I was working for that same DR Service Provider out of Scottsdale, AZ, I received a call the morning of 9/12, and the customer on the other end was in absolute hysterics. They were the West Coast office for a small company based in the World Trade Center (WTC).  The IT department was in the WTC, along with the entire East Coast office.  No one in their East Coast office survived.  They lost everyone when the towers collapsed.  They had absolutely no idea of what to do to start their recovery in order to get their business back up and running.  Regardless of how important your information is to keep your business moving forward, people are your greatest asset.

You might be wondering, “If I’m not testing as if an actual disaster is happening, then how do I test?” With over 16 years of experience in the DR industry (and over 18 in IT), I have seen testing done in many different ways. The good news is that none of these ways is wrong! Some customers want to test one particular platform from their data center at a time. Some customers want to test subsets of their overall hardware configuration. This is a great approach, as practice always makes us better. Other customers may use test time to pre-test an upgrade or fix they are getting ready to implement at home.  This gives them an opportunity to do a “live” run of the installation before they take it to production.   Another example of testing does not involve the IT hardware at all.  Sometimes it is a good idea to do a “paper” test.  This is an exercise to walk through all recovery steps and documentation that would be required at time of disaster so that the customer can be confident that they have everything they would need to recover in the event of a disaster.

When is the best time to test? 

That question is going to be different for everyone. Testing is recommended when any major changes take place that affect the IT organization or company, such as hardware and software upgrades or platform changes. Some companies are required to do audits every year, so they need to test prior to the audit. In a perfect world, the test would be a couple of months prior to the audit, so in the event there is an issue, the organization has time to correct it prior to the actual audit.

Where should you test? 

In the past, there was no option but to go to the Recovery Center for DR testing.  Advances in technology over the last 20 years have created numerous new possibilities. Today, with the network options available, customers can test from almost anywhere. One of the most common new models is for non-replication customers to send their tapes to the Recovery Center, where a recovery specialist loads the tapes and sets up a basic configuration on the hardware, and the customer tests completely remote from their own center. Many customers still like to be present at the Recovery Center during a test, as this is how they would operate during an actual disaster. Other customers use a hybrid of these two options—they send their IT DR team to the Recovery Center to handle the recovery while the end users remain home and test remotely.

As you can see, as technology has evolved, so have the means for DR testing. Whether taking advantage of the latest methodology and leveraging the latest technology or simply doing a paper walk-through and documentation check, testing is an important factor in being able to recover at time of disaster. The time invested in DR testing will only bring great returns when you are able to continue business in the event of an actual disaster.

Cloud Forecast: Thunderstorms

If you are in IT, you have heard all about the CLOUD.  What is the Cloud? What does it mean? Is it just the next marketing word for outsourcing?

I have been in IT for nearly 20 years, and nothing has taken over the market like the cloud has. Everywhere I turn, it’s “Cloud this and Cloud that,” whether it is production in the Cloud or DR in the Cloud. While production in the Cloud has undeniable value, I will focus on Disaster Recovery in the Cloud for the purposes of this blog.

When we talk about DR in the Cloud, there are two very different options. First, let’s clarify what the Cloud means—at least to me. Managing your IT in the Cloud simply means that you are allowing a service provider to allocate IT resources to you on an OPEX pricing model with your data, systems, and applications running on hardware that they own and store in their data center. Your responsibility typically starts above the hardware layer. You could call it “Infrastructure on Demand,” but the “Cloud” is way cooler when it comes to marketing.

DR in the Cloud starts with getting your backup data copied off site, but the key differentiator is what you do with that data in the Cloud at the time of recovery. Most of the major Cloud providers limit your DR services to storing your data off site. While this makes sense for data protection, it is severely lacking in recovery capability. Loading your data into the Cloud is simple and relatively easy to maintain—just send a little bit of change data every day. However, the recovery process is far more complex.

With TBs of data in production and off site in the Cloud, and only a WAN connection for access to this data, what will your full environment recovery look like? If you experience a disaster and have to rely on a WAN connection between your DR data repository and your DR recovery site, you will have some serious explaining to do.  This recovery time will be days or months, neither of which is typically within an organization’s acceptable Recovery Time Objectives.

In order to minimize recovery time, you need a DR Cloud Provider that offers system hardware at the same location as your off-site backup data. This will lead to LAN speed recovery and a recovery time of merely hours or even minutes.

When you are considering DR in the Cloud, be sure you are looking for a DR Cloud Provider that offers off-site storage and systems for data recovery. These systems are critical to recovery; not having a reliable backup plan is analogous to driving your car without a spare tire. Ultimately, the best and only way to truly validate your DR in the Cloud solution is to perform a DR test.

Make sure you understand all of the details of your company’s intentions to move to the Cloud, and find a trusted advisor in the market to help craft the right solution for you. All too often, senior leadership gets caught up in the latest marketing buzz without truly understanding the technical details and implications. Get the right forecast for your business!

RES-Q™ Services strives every day to out-service our competition, while possessing the unique ability to think outside the traditional DR box with relevant, cost-effective solutions.


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